What You Must Do First

Utility Connections - it is your responsibility to have the electricity, gas and telephone connected prior to moving in. Sufficient notice should be given to allow connection to be effected. These services must be connected in your name.

Power, Gas & Telephone
Energy Australia - 131 535
AGL - 131 245

Telephone and Internet
Telstra - 132 200
Optus - 133 345

Important Condition - Intact Telephone Line - If there is no telephone line connected to the premises, the cost of supplying that connection is borne by the applicant for the telephone service. The tenant agrees to leave in the same manner of connection or operation, any telephone service installed in the premises at the commencement of the agreement.

Telephone and Internet - Important Condition

Telecommunications Services -The availability of telephone/fax lines, internet services, analogue, digital or cable television (and the adequacy of such services) are the sole responsibility of the tenant and the tenant should make their own enquiries as to the availability and adequacy of such services. The landlord does not warrant that any telephone/fax plugs, antenna sockets or other such sockets or service points located in the premises are serviceable or will otherwise meet the requirements of the tenant, and the tenants must rely upon their own enquiries.

Possession Granted - please note that possession will be granted once the following has been fulfilled

• Tenancy Start Date - your tenancy start date has commenced, as per your tenancy agreement
• Rent -your initial rent has been received by our agency
• Bond -your full bond payment has been received by our agency

Keys issued early - It is important to note we are unable to issue keys early, or grant access to the property any earlier than the allocated tenancy start date. An example of this is where access to the property is required to move boxes into a garage or bedroom to get the moving process started earlier, or a removal truck company requires access a couple of days earlier. Under all circumstances we cannot issue any keys earlier than the start date of the tenancy, for legal and security reasons.

Insurance – Please make sure that you have contents insurance in place prior to your move-in date. The landlord is not responsible for any losses.