Dear Kate,

I would like to thank you for the assistance and professionalism you and Sam have shown us over the past three years. During this time we have purchased two properties that you have been marketing and in turn you have sold one of them for us.

Your office’s approach to real estate sales and management seems to be quite unique and most refreshing! In some 25 years of property investing I have never experienced such a ‘go the extra mile’ philosophy which ensured that our properties have been managed to achieve rental occupancy and incomes beyond my wildest expectations. In relation to our property sale, you presented us with a signed contract within 36 hours of listing, at the highest end of your expected price range. ‘

Residing overseas, property purchase, ownership, management and sale can be a complex, expensive, frustrating and emotional process. Your efforts have made this a substantially easier and more financially rewarding proposition and less emotionally stressful. To provide some examples:

- You managed the renovation of an investment property that I acquired so effectively, that it was re-carpeted, re-painted and generating rent within less than a week of my purchase, at well over my anticipated rental income.

- Whilst managing our Cremorne Point, “holiday apartment”, you secured an unexpected but outstanding four month short-term rental. You then provided extraordinary assistance in boxing up and storing, in your own premises, my personal items.

- In a relatively flat market we achieved an excellent capital gain after all costs on an investment property we held for less than 18 months.

- Our most recent purchase from you was a prestige harbor front home that you had only been listing for a few short weeks after many months with another agent. The contracting process was complex and dragged on for many weeks due to reasons beyond the parties’ control. Your calm manner and excellent communication style, coupled with excellent local knowledge, kept things together and we look forward to taking possession in a few weeks.

I would like to take this opportunity to record our gratitude and appreciation for your hard work, tenacity, professionalism and friendship.

I unreservedly recommend your services to any prospective property vendor or owner.

Kind regards,

116 Prince Albert Street, Mosman